frequently asked questions
i ordered online with online group pay. When can i expect my order to arrive?
On each ordering page we list an order deadline date. All orders must be placed before the deadline date or they won't be included in the order. Please allow 7-10 business days plus shipping time after the ordering deadline for your order to arrive.
how will i receive my order?
When using our "Ship With My Group's Order" shipping option, your order will be packed together with the rest of your group members' orders and delivered to your order organizer. It is the responsibility of your order organizer to make sure garments are distributed according to the packing slip we include inside. Please keep your order notification email handy as we recommend order organizers to reference these when distributing orders.
I'm out of the area but i want to order group apparel. what should i do?
Our online ordering platform allows you to choose your delivery method so even if you're across the country, you can still be part of the group. In order to have your order shipped directly to you, select UPS Ground Shipping. Your order will ship 7-10 business days plus shipping time after the ordering window has closed.