Terms & Conditions
Turnaround Time
Your turnaround time begins when you’ve paid in full and we have all information needed to complete your order. Necessary information includes approved artwork, garment selection, garment sizes, desired printing method and any specialized embellishments.
Our current turnaround time is two weeks (10 business days) plus shipping time. Production delays, such as delayed mock-up approval and complex orders, may result in longer turnaround times. If you have concerns regarding your order, please reach out to a Pop’s Team Member and we will be glad to help to the best of our ability.
If you have a deadline for your order, it is imperative you let us know when placing your order. Rush fees may apply for orders required in less than 10 business days. If an order deadline has not been provided to us when ordering, we may not be able to fulfill your order in time.
Terms
Orders must be paid in full before the order begins unless approved by a Pop’s Team Member. Payment via check will not begin until your check clears.
Artwork and Art Approval
Before your order begins, all artwork must be approved via email. We will send an artwork guide that includes the exact artwork we will print along with a mock up show design placement and color. It is very important you check every detail of the mock-up, especially spelling and dates. While we do our best to point out any issues or concerns, occasionally an error may slip through our hands. Pop’s Printed Apparel will not accept responsibility for corrections after your artwork has been approved.
If you are providing artwork for your order, all files must be 300 DPI or vector format. Please size your artwork as you would like it to appear on your garment. Like the rest of the industry, we use the same set of screens for every garment in your order. For example, your design will print the same size on a small garment as it will on an XXL garment. If you wish to print larger on larger garments, additional screen fees may apply.
Minimums
Our current minimum order quantity is 25 units per design. If you would like multiple designs printed, those designs would each be subject to their own minimums.
Out of Stock Apparel
We do our best to stay up to date with our garment suppliers regarding stock levels. On occasion, the garment you’ve selected for your order may be out of stock. If a garment is out of stock, we will provide you with a list of possible alternatives and provide you with another mock-up to approve before printing.
Changes to Your Order After Payment
If you’ve made a change to your order after payment has been received that is not due to out of stock apparel, a change fee of $50.00 will be applied due to the costs to make the changes. Changes made after your order has been placed will delay production and become costly and time consuming. Please make sure before placing your order that you’re certain that’s what you want.
Cancellations & Restocking Fees
Cancellations after an order has been placed will be subject to a 15% restocking fee for the garments plus any additional costs for services already render. Pop’s will not accept cancellations once printing has begun.
Garment Disclaimer
Not every garment is created equal. As hard as it is to believe, garments are hand stitched and human error is inevitable. We do not manufacture the garments we print and are not responsible for inconsistencies in color and stitching. While we make every effort to inspect your garments before production, we cannot guarantee their construction.
Satisfaction
Pop’s will not be responsible for your satisfaction with the garments ordered. We do everything in our power to ensure you receive an order that fulfills your needs. Pop’s Team Members are always available in store to help you browse garments and choose the best option for you. However, you must do your due diligence on garment choice.
Quality Assurance
We check every garment before packing and shipping, but a mistake may be overlooked. If there is a mistake on your garment, please submit a claim to service@printedbypops within 72 hours of receiving your product. If Pop’s is responsible for any errors with your order, we will gladly reprint your garment. However, we will not accept responsibility for the error once the 72 hour window closes.
We will provide a UPS shipping label and we ask that you ship misprinted garments back to us. If you’re in the area, feel free to drop by and speak with a Pop’s Team Member.